What To Do When You Can’t Uninstall iTunes

iTunes is fine when it works but it relies on a huge suite of programs which can easily become corrupted and stop it working.

What Are The Symptoms Of A Corrupted iTunes?

iTunes doesn’t work and trying to install a new version of it (in the hope that it will overwrite your corrupted version and fix the problem) doesn’t work either – the new installation fails, because you already have iTunes installed…

Trying to uninstall iTunes in the normal way also fails – you may see an error message ‘the feature you are trying to use is on a network resource that is unavailable…’ which relates to a missing file called iTunes.msi

But, even if you copy that file from another computer, it does not fix the problem – the uninstall process still fails…

To sum up – iTunes doesn’t work properly, you can’t install over the top of it and you can’t uninstall iTunes either – you’re seemingly stuck with a corrupted installation :-(

What To Do When You Can’t Uninstall iTunes

If iTunes is corrupt you do need to uninstall it – and all the other Apple programs in the iTunes suite too. After they are all removed successfully you can then download and install the latest version of iTunes and it should install ok.

The programs you will need to uninstall (where present) are, in this order:

  1. iTunes
  2. QuickTime
  3. Apple Software Update
  4. Apple Mobile Device Support
  5. Bonjour
  6. Apple Application Support

Because uninstalling in the normal way does not work, you will need to use a different method.

I recommend using the free Revo Uninstaller utility program as it can forcibly uninstall these Apple programs and remove any leftover or corrupt files – I’ll review how to use it in the next section.

Warning: some websites advise using Windows Installer Cleanup Utility (msicuu2.exe) from Microsoft instead but this utility was abandoned years ago because of the problems it caused. Microsoft said “it sometimes damaged other components installed on the computer. Because of this, the tool has been removed from the Microsoft Download Center”. For this reason I do NOT recommend it.

How To Use Revo to Uninstall iTunes

Download Revo – click the the Portable button under ‘Revo Uninstaller FREEWARE’ on the left of this page to download it as a zip file. Unzip it into a RevoUninstaller_Portable folder.

In that folder, navigate through to and double click on RevoUPORT.exe then accept the license agreement to launch the program – an example screenshot is below:

Using Revo Uninstaller if you can't uninstall iTunes
Revo Uninstaller Portable main interface
  1. Scroll to find your iTunes icon and click on it to select
  2. In the middle of Revo’s menu bar, click the ‘Uninstall’ button
  3. When prompted if you want to uninstall the selected program, click ‘Yes’ to confirm
  4. The ‘Select An Uninstall Mode’ window appears – choose ‘Moderate’ (click the radio button next to it) then ‘Next’ to continue
  5. A system restore point is created first then Revo will try to uninstall the program using the built in uninstaller (i.e. the same as uninstalling normally)
  6. In the case of a corrupt program this part will fail, with an error message, but this is to be expected! It fails like it did when you tried uninstalling iTunes manually – but don’t worry, the next part will uninstall it
  7. Click ‘OK’ to confirm the error message and wait until the green progress bar has completed (moved to the right hand side) then press the ‘Next’ button
  8. Revo now scans for leftover registry entries and files – in the case of iTunes this may take a long time as there may be a lot of them!
  9. When the green progress bar has completed press the ‘Next’ button to reveal a long list of ‘Found Leftover Registry Items’
  10. Click the ‘Select All’ button (which ticks all entries) then click the ‘Delete’ button to remove them – when prompted to confirm deletion click ‘Yes’ to remove them
  11. After they have been removed, click ‘Next’ to check for ‘Found Leftover Files and Folders’
  12. Click the ‘Select All’ button (which ticks all entries) then click the ‘Delete’ button to remove them – when prompted to confirm deletion click ‘Yes’ to remove them
  13. Click ‘Next’ to continue then click ‘Finish’ to end the uninstall process – the program has now been removed
  14. After you have removed iTunes itself, go back to step 1 and repeat this same process for QuickTime and the other 4 Apple programs, if they are installed

After all 6 programs have been removed, restart the computer. Now download and install the latest version of iTunes from Apple here – the installation should now work as normal :-)


iTunes can be a real pain to fix if it gets corrupted and can’t be uninstalled.

Using Revo Uninstaller can be an effective way to forcibly remove all traces of the application’s suite of programs – once they have gone, iTunes can be downloaded and installed in the usual way.

32 thoughts on “What To Do When You Can’t Uninstall iTunes”

  1. I downloaded Revo and look forward to trying this fix. Unfortunately, though it shows other apple software, itunes is not listed in Revo. Any idea why?

  2. I have been trying to remove/ reinstall itunes for a considerable period, and fortunately I discovered this site. Roy, the Revo Uninstaller did everything I have been trying to do for months! Your help, and advice is very much appreciated. Many Thanks

  3. Dear Roy,

    I don’t know you, but I could kiss you!!! Thanks to you and Revo installer you saved me!!!! Thank you, thank-you thank you!!!!!!! Followed your easy, concise directions and it worked after nothing else I had tried including “Help” from itunes. Had a corrupt itunescabinet file. You are AWESOME!!!!!!!!!!!!!!!

  4. Worked fantastically… I found a few items that would not unistall (mostly Apple) and I look forward to ridding the computer of the rest of them over the next few hours. Thank you so much!


  5. Itunes was not in the list of programs to delete . I found and deleted the others.. quicktime.. apple software update.. bonjour.. and apple application support…


    I cant delete ITunes

    • @T – if iTunes is not in the list of programs then you have probably uninstalled it but perhaps it didn’t uninstall fully. See Apple’s guide http://support.apple.com/kb/HT1925 – especially Step 2 to remove any leftover folders before trying to reinstall the latest version

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