7 Steps To Fix Flash Not Working in Chrome [2020]

This article will provide 7 steps to fix Flash Player not working in Chrome.

Flash is the most well known of all Chrome plugins – its full name is Shockwave Flash.

You can skip straight to the 7 steps to fix Flash in the Contents list below if you prefer.

But first I’ll review the following:

What Is the Shockwave Flash Chrome Plugin?

Flash Player is free software by Adobe (of Photoshop fame) for viewing video and audio files created on the Adobe Flash platform – such files are in the SWF format (short for ShockWave Flash).

Adobe Flash Player runs within Google Chrome as a plugin – it is now the last remaining plugin (module developed by a third party) in Chrome.

This plugin is part of Chrome – you do not need to install a separate Flash Player plugin (as you do for some web browsers like Firefox).

Note: some websites give outdated ‘help’ about having 2 Flash plugins – the integrated one and a separate standalone plugin. They suggest disabling one to stop the other crashing – ignore them, that hasn’t been true for 4 years…

In fact, since 2015, Chrome only uses the integrated plugin – even if you install standalone Flash plugins for other browsers, they will not be used by Chrome.

Do You Still Need Flash in 2020?

A decade ago Shockwave Flash was still very widely used by websites to display videos and games – as late as 2013 Adobe reported that over 1 billion PCs had Flash Player installed to play, for example, Facebook games and YouTube videos.

But, as a closed (proprietary) standard, Flash always had its critics – it acquired an unwanted reputation for security vulnerabilities, crashes and poor performance.

Perhaps its biggest setback was the infamous ‘Thoughts on Flash’ letter by Steve Jobs in 2010 where he criticized it for poor security and banned Flash Player from iOS products such as the iPad and iPhone.

With hindsight, that decision by Apple, to disallow Flash on the most popular phones and tablets in history, was the beginning of a protracted end for Flash Player…

In recent years, Flash Player usage has been in terminal decline – websites have increasingly switched over to newer and more powerful open standards such as HTML5. A W3Techs report shows that Flash was used by 28.5% of websites back in 2011 – that has gone down to just 3.5% in 2020.

Flash Player usage
Flash crashing ;-) HTML5 increasing.

In 2017, Adobe announced that it will “stop updating and distributing the Flash Player at the end of 2020”.

Google will remove Flash from Chrome completely in December 2020 (Chrome 87) – so if you want to run Flash in 2021 you’ll need to find another browser that still supports it (difficult as all other major browsers aim to remove it then too).

If you prefer to just disable it now, see my guide on how to disable Flash in Chrome.

7 Steps To Fix Flash Not Working In Chrome

Sometimes Flash may stop working on a webpage, giving the error message: “The following plugin has crashed: Shockwave Flash“.

Since 2015, Chrome uses only its integrated Flash plugin – in my experience this has greatly reduced the number of Flash crashes in Chrome, but they can still happen so here are 7 steps to try to fix it.

Tip: if you see ‘fixes’ that recommend disabling 1 of the 2 Shockwave Flash plugins in Chrome, that advice is obsolete – there is no second plugin.

1. Update the Adobe Flash Player Plugin

The plugin is automatically updated by Chrome so, as long as you have the latest version of Chrome, you should always have the latest version of the plugin too. But you can check this in Chrome Components:

  • Type chrome://components into the address bar and press Enter to visit the Chrome Components page
  • Scroll down to ‘Adobe Flash Player’ and click on its ‘Check for update’ button
  • If you see “Component not updated” you already had the latest version – skip to the next fix
  • If you see “Component updated” you now have the latest version – try playing Flash content again and see if it no longer crashes

2. Update Chrome

  • Click the 3 dots / Settings icon at the top right of Chrome
  • If you do not see an ‘Update Google Chrome’ button, you’re already using the latest version – skip to the next fix
  • If you do see an ‘Update Google Chrome’ button, click it to update and then press Relaunch when it has finished – try playing Flash content again and see if it no longer crashes

3. Reinstall the Flash Plugin

  • Visit the Adobe website and select your Operating System in step 1
  • In Step 2, select the PPAPI plugin (as at August 2019 it’s called ‘FP 32 for Opera and Chromium – PPAPI’
  • Un-tick all the Optional offers then click the ‘Download Now’ button and follow the instructions to save the Flash Player plugin installer file to your computer
  • Close Chrome and then run the installer file you just downloaded e.g. “flashplayer32pp_xa_install.exe” and complete the installation
  • After it is installed, open Chrome again – if you still get Shockwave Flash plugin crashes then move to the next fix

4. Test in a New Incognito Window (Private Browsing)

Sometimes a misbehaving (or conflicting) Chrome extension can cause Flash to stop working. If you have lots of extensions installed, the quickest way to test this is to open a new Incognito window – this disables all extensions:

  • Click the 3 dots / Settings icon at the top right of Chrome then select ‘New incognito window’
  • In that new window, browse to the webpage that crashes, enable Flash on that website and see if Flash content now plays ok
  • If Flash still crashes then an extension is not the problem – skip to the next fix
  • If Flash does not crash in an Incognito window (after repeated tests, and trying different Flash pages) then one of your extensions is to blame:

Close the Incognito window. In normal Chrome, type chrome://extensions/into the address bar and press Enter to display all your extensions.

Disable one of your extensions (by clicking the blue button to turn it grey) and then try playing Flash content again.

Repeat this process until Flash stops crashing – at that point, the last extension you disabled is most likely the one that was causing the problem – leave it disabled and enable the others again.

Once certain that the Flash plugin no longer crashes, go back to the Extensions page and click to ‘Remove’ the bad extension – search for an alternative extension if necessary.

5. Disable Hardware Acceleration

The aim of this step is to eliminate graphics card hardware or driver compatibility problems with the Flash Player plugin:

  • Type chrome://settings/system into the address bar and press Enter to display the System settings
  • Click on ‘Use hardware acceleration when available’ to disable it (turns the blue button to grey) then click on ‘Relaunch’ to restart Chrome, as seen below
disable hardware acceleration if flash is not working in Chrome
  • Try playing Flash content again and see if it stops crashing

Tip: if ‘Use hardware acceleration when available’ was already disabled, try enabling it instead – in theory, hardware acceleration is a good thing as it offloads the most intensive work to your graphics card, reducing the load on your CPU, RAM and cache which may be struggling with Flash content.

6. Update Graphics Card Drivers

Always worth a try, especially if your drivers are old. Driver updates for graphics cards are often released to fix an issue with how Windows or individual programs work with it, or to enable new features for it.

7. Test Flash in a Different Browser

Reaching the end of the road now… Try playing Flash content on a different web browser like Internet Explorer (included in all versions of Windows) or install a new browser like Firefox (you’d also need to install the separate Flash Player plugin for Firefox from Adobe).

If Flash content crashes in all web browsers, see my separate troubleshooting tips.

If Flash content does not crash in a different browser, your version of Chrome may be corrupt. The last resort is to uninstall Chrome and ensure you clear all browsing data during uninstall.

Then download and install the latest Chrome version – the problem will hopefully be fixed. Remember to backup all your bookmarks and passwords etc BEFORE you uninstall – or sign into your Google account and Sync all your settings for later.

If you do still have crashes in Chrome, even after reinstalling, there is unlikely to be a fix from Google or Adobe anytime soon – considering that both are in the process of phasing out Flash usage completely…

So you will likely have to keep using the other web browser if Flash is not working in Chrome.

144 thoughts on “7 Steps To Fix Flash Not Working in Chrome [2020]”

  1. I too have been suffering with this issue, and tried just about everything I could find to fix it, including disabling pepflash permanently. Still I got these freezeups where it could take 10 minutes to bring up Windows Task Manager. Stopped using Chrome altogether. Then I noticed my avast software wanted me to update my Java, both versions 6 and 7. Googled “multiple versions of Java” and found that you should uninstall prior versions if you have any. There’s a neat little page Java.com has that scans your setup and tells you which ones to uninstall using Change/Remove Software. I would give you exact steps but since I no longer have out of date versions I can’t reproduce exactly. Anyway, since removing all prior versions of Java I have been running Chrome for 2 days with NO PROBLEMS!!! Yay! Anyone still having issues with Chrome, I urge you to try this, as it seems to have done the job for me.

  2. Many thanks for this, PepperFlash was causing full screen video to break up and flicker irritatingly for me, finding this hint and disabling it saved me lots of head scratching and meant I could get back to youtube videos in < 10mins. Thank you! :)

    • I noticed that if you have VLC media player installed, it installs a web plug in too you can find it under (adobe flash) if you have it installed. i just disabled it and it’s working fine now :)

  3. A mi me pasó lo mismo, es el AdBlock, pero no lo quiero sacar, como puedo hacer???
    Ahora estoy con ventana de incógnito. Podré seguir así????

  4. The plugin which crashed my shockwave is AdBlock. I love that plugin but it will have to go now:-( Thanks for the article and great debugging advice.

  5. Roy, alright, I understand it’s not a URL. But where do you go to, and what do you do with this: C:/WINDOWS/system32/Macromed/Flash/NPSWF32_11_5_502_146.dll

    You haven’t made any of this clear. I tried going into Windows program files, and don’t see how you use this. You need to be more specific and instruct how to do this. People could do permanent damage to their OS.

  6. Thanks guys, everything is now working fine. I followed your advice to rename the pepflash dll and disable pepperflash plug in. My old shockwave was very out of date because in a vain attempt to get more speed out of my setup I disabled anything that checks to see if you need updates. Maybe not such a good move. But I now have latest shockwave, have only 1 plugin working, and don’t get shockwave crashes anymore. I still get unresponsive page message sometimes, but it’s an older machine and may be under resourced. I’ve heard that a fix for that is to change your waiting time to 20 seconds from 10, but haven’t tried it yet.

  7. I have experienced the same problem with Pepperflash. I will disable it and then when I start Chrome again, it restarts Pepperflash.
    The only way it has worked for me is to rename the Pepperflash dll.

    (I found this in the Google forum)

    Install Adobe Flash player from Adobe web site
    Open Chrome:\\plugins (type this into Chrome address bar)
    See the Adobe Flash Player Plugin
    Note the location of pepflashplayer.dll
    Go to that file location with Explorer (Not browser Explorer, file explorer)
    Right click on the file
    Left click on Rename in the popup menu
    Change the file name (I just change the dll extension to lld) or you could delete the file, but I don’t usually like to do

    Restart Chrome
    Check the plugins again
    If another pepflashplayer.dll shows up rename that one also and restart Chrome.

    If you are unable to follow these instructions, or don’t know how to find the pepflashplayer.dll file, then you need to get someone to do it for you

    • @Ben – thanks for the tip, works a treat!
      @Eidh – that workaround lets you permanently (at least until next version of Chrome) disable Pepperflash so you can use Adobe’s Flash plugin instead. Won’t necessarily fix all crashes but if Pepperflash was the cause then it provides an alternative – many people find that Adobe’s version does fix the crashes.

  8. OOPS! I do see PepperFlash in the LOCATION line, a few down from the top. So, what do I do? I had uninstalled Adobe FlashPlayer, but it is still in the C drive anyway, so I would think things should work, unless I don’t understand this well enough (I’m sure I don’t).

    • @Will – your listing shows you now only have the Pepperflash plugin which is an integral part of Chrome i.e. you do not have Adobe’s separate Flash plugin (as you uninstalled it).

  9. Roy, or somebody,

    OK, here is a copy & paste of what my plug-ins shows. I don’t see Pepper Flash, so I can’t see why Shockwave Flash crashes. In addition, when I expand the + sign to show all, I first have a scroll bar on the right, but as I used it, it disappears and nothing will move. This is really messed up.

    Plug-ins (17)
    Adobe Flash Player – Version:
    Shockwave Flash 11.5 r31
    Name: Shockwave Flash
    Description: Shockwave Flash 11.5 r31
    Location: C:\Documents and Settings\User\Local Settings\Application Data\Google\Chrome\User Data\PepperFlash\\pepflashplayer.dll
    Type: PPAPI (out-of-process)
    MIME types:
    MIME type Description File extensions
    application/x-shockwave-flash Shockwave Flash
    application/futuresplash Shockwave Flash
    Disable Always allowed
    Chrome Remote Desktop Viewer
    This plugin allows you to securely access other computers that have been shared with you. To use this plugin you must first install the Chrome Remote Desktop webapp.
    Name: Chrome Remote Desktop Viewer
    Description: This plugin allows you to securely access other computers that have been shared with you. To use this plugin you must first install the Chrome Remote Desktop webapp.
    Location: internal-remoting-viewer
    Type: PPAPI (in-process)
    MIME types:
    MIME type Description File extensions

  10. Hi Roy, I followed your instructions and disabled pepflash, leaving only Shockwave Flash 10.1 r53 enabled. Closed down normally, but when I rebooted, pepflash was enabled again. Like a pesky zombie, keeps rising from the dead. Any thoughts? By the way, the url for the plugins page for me is chrome://plugins, not about:plugins.

    • @richard – you’re right, a recent update to Chrome seems to have broken the ability to permanently disable Pepflash. This bug has been raised at http://code.google.com/p/chromium/issues/detail?id=173821

      Until it’s fixed you would have to disable Pepflash every time you start Chrome which is a pain :-(

      about:plugins is a shortcut to chrome://plugins – you should be able to use (or bookmark) either. PS – is there a reason you’ve stuck with Flash 10.1 – it’s pretty old now compared to 11.5?

      • I have 11.5 & it still crashes all the damn time. I don’t need both flash players so why does Chrome even have one?

      • @Eidh – you’d have to ask Google but Microsoft have started doing a similar thing – IE10 in Windows 8 also includes an integrated Flash Player.

      • @Eidh – if you want to play Flash content then you need a Flash plugin. If Pepperflash works ok then you don’t need Adobe’s version too but otherwise, switching to Adobe’s version may resolve the crashes.

      • I have no idea if it works. I’d have to uninstall Shockwave to find out I guess.I was having issues with Shockwave before the update too tho. Seems it’s always been an issue. Maybe that’s why Chrome has it’s own flash player now. I guess I could just disable Shockwave right?

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